Easy Returns & Exchanges
At Hawks Perfumes, we want you to love every fragrance you purchase from us. However, we understand that sometimes a product might not meet your expectations or may not be the right fit. That’s why we’ve created a simple and hassle-free returns and exchange process to ensure your complete satisfaction.
Our Easy Returns Policy
We offer a 30-day money-back guarantee on all purchases. If you’re not completely satisfied with your order, you can return it within 30 days of delivery for a full refund or exchange.
How to Initiate a Return or Exchange
- Check Eligibility
- Your item must be unused, in its original packaging, and in the same condition as when you received it.
- The return or exchange request must be made within 30 days of delivery.
- Contact Us
- Reach out to our customer support team to initiate your return or exchange. You can contact us via:
- Email: info@sytradingusa.com
- Phone: +1 773 999 0001
- Live Chat: Available on our website during business hours.
- Provide your order number and the reason for the return or exchange.
- Receive Return Instructions
- Once your return request is approved, we’ll send you detailed instructions on how to return your item, including the return address and any necessary forms.
- Pack and Ship
- Securely pack the item in its original packaging, including all accessories and documentation.
- Include the completed return form (if provided).
- Ship the package to the address provided by our team.
- Refund or Exchange
- Once we receive and inspect your returned item, we’ll process your refund or exchange within 5-7 business days.
- Refunds will be issued to the original payment method. For exchanges, we’ll ship the new item as soon as possible.
Important Notes
- Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Refunds may take 7-10 business days to reflect in your account, depending on your bank or payment provider.
- For exchanges, please allow additional time for processing and shipping the new item.
Frequently Asked Questions
1. Can I return a product if I’ve opened it?
- To be eligible for a return, the product must be unused and in its original packaging. If the product has been opened or used, we may not be able to process your return.
2. What if my item is damaged or defective?
- If you receive a damaged or defective item, please contact us immediately. We’ll provide a prepaid return label and expedite your replacement or refund.
3. Can I exchange a product for a different fragrance?
- Absolutely! If you’d like to exchange your purchase for a different fragrance, let us know during the return process, and we’ll guide you through the steps.
4. How long does it take to process a return?
- Once we receive your returned item, it typically takes 5-7 business days to process your refund or exchange.
Shop with Confidence
We stand behind the quality of our fragrances and want you to feel confident in your purchase. If for any reason you’re not satisfied, our easy returns and exchange policy ensures a stress-free experience.
If you have any questions about our returns process, don’t hesitate to reach out to our friendly customer support team. We’re here to help!
Start Shopping with Confidence Today!